Last Updated: October 17, 2026
Thank you for shopping with Shimmer Me.xo! We want you to love your purchase. Please review our return and refund guidelines below.
Returns
We accept returns on eligible, non-personalized physical products within 14 days of delivery.
Items must be unused, unworn, unwashed, and in their original condition with all packaging and accessories.
To request a return, email hello@shimmermexo.com with your order number and reason for return. Returns must be approved before shipping.
Final-Sale Items
The following items are non-returnable unless damaged, defective, or incorrect:
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Personalized, customized, or made-to-order products
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Digital downloads and printables
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Gift cards
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Clearance and final-sale items
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Items marked non-returnable on the product page
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos.
We'll review your claim and offer an appropriate resolution, such as a replacement, store credit, or refund.
Return Shipping
Customers are responsible for return shipping costs for eligible returns due to sizing, preference, or a change of mind.
Original shipping fees are non-refundable unless the issue resulted from our error.
For approved damaged, defective, or incorrect orders, Shimmer Me.xo will cover reasonable return or replacement shipping costs.
Refunds & Exchanges
Approved refunds are processed to the original payment method within 10 business days after the returned item is received and inspected. Additional bank processing time may apply.
We do not offer direct exchanges. You may return an eligible item and place a new order.
Cancellations & Digital Products
Order cancellations are not guaranteed once processing or production begins. Personalized and made-to-order items cannot be canceled after production starts.
Digital products are final sale. If you experience an issue accessing your files, please contact us for assistance.
International Orders
International return shipping and import fees are the customer's responsibility unless the item is damaged, defective, or incorrect. Applicable consumer rights remain protected.
Contact Us
Questions about your order? We're happy to help!
Shimmer Me.xo
Email: hello@shimmermexo.com
Please include your order number when contacting us.