Return & Refund Policy

Thank you for shopping with Shimmer Me.xo. We want you to feel confident about your purchase. Please review our return, refund, and exchange terms below.

Return Eligibility

We accept returns on eligible, non-personalized physical products within 14 calendar days of confirmed delivery.

To qualify for a return, the item must be:

• Unused, unworn, and unwashed

• In its original condition

• Free from stains, odors, damage, or alterations

• Returned with all original tags, accessories, components, and packaging

• Accompanied by proof of purchase

Returns must be requested and approved before being mailed. Items sent back without prior authorization may not be accepted.

How to Request a Return

To request a return, email hello@shimmermexo.com within 14 calendar days of delivery.

Please include:

• Your full name

• Order number

• Item you would like to return

• Reason for the return

• Photographs, when applicable

If your return is approved, we will provide return instructions and the address where the item should be mailed.

Please do not send returns to the address shown on your shipping package unless instructed to do so.

Non-Returnable and Final-Sale Items

The following products cannot be returned or exchanged unless they arrive damaged, defective, or incorrect:

• Personalized or customized products

• Made-to-order products

• Digital downloads and printable products

• Gift cards

• Clearance and final-sale merchandise

• Items marked non-returnable on the product page

• Products that have been used, worn, washed, altered, or damaged after delivery

• Items returned after the 14-day return period

Any product-specific return restrictions will be disclosed on the applicable product page before purchase.

Return Shipping Costs

Customers are responsible for return-shipping costs when returning an eligible product because of preference, sizing, or a change of mind.

Original shipping charges are non-refundable unless the return resulted from an error by Shimmer Me.xo.

Shimmer Me.xo will cover reasonable return or replacement shipping costs when an approved claim involves an item that arrived damaged, defective, or incorrect.

We recommend using a trackable shipping method. Shimmer Me.xo is not responsible for return packages that are lost, delayed, or damaged during return transit.

Return Labels: Customers are responsible for purchasing and providing their own return shipping label for eligible preference, sizing, or change-of-mind returns. If an approved return involves a damaged, defective, or incorrect item, Shimmer Me.xo will provide return instructions and cover reasonable return or replacement shipping costs.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your item arrives damaged, defective, or different from what you ordered, contact hello@shimmermexo.com within 7 calendar days of confirmed delivery.

Include:

• Your full name

• Order number

• Description of the issue

• Clear photographs of the product

• Photographs of the shipping packaging, when applicable

Please keep the damaged item and all original packaging until your claim has been reviewed.

After reviewing the claim, we may offer an appropriate resolution, including a replacement, store credit, partial refund, or full refund.

Exchanges

We do not currently offer direct exchanges.

For eligible merchandise, you may request a return and place a new order for the preferred item, size, or color. Availability of replacement products is not guaranteed.

Approved claims involving damaged, defective, or incorrect products will be handled separately at no additional cost to the customer.

Refunds

After an approved return is received, the item will be inspected.

Approved refunds will be issued to the original payment method within 10 business days after the returned item has been received and inspected. Your bank or payment provider may require additional time to post the refund.

You will receive an email confirmation when the refund has been processed. Your bank, credit-card company, or payment provider may require additional time to post the refund to your account.

Original shipping charges are non-refundable unless the order was incorrect or damaged because of an error by Shimmer Me.xo.

Shimmer Me.xo reserves the right to deny a refund when a returned product does not meet the conditions stated in this policy.

Order Cancellations

Please email hello@shimmermexo.com as soon as possible if you need to request an order cancellation.

Cancellation requests cannot be guaranteed after an order has entered processing, production, personalization, fulfillment, or shipping.

Personalized and made-to-order products may not be canceled after production has started.

Digital Products

Digital downloads and printable products are final sale because customers receive immediate access to the files.

However, if you experience a technical problem accessing your purchase or receive an incorrect file, contact hello@shimmermexo.com so we can assist you.

Gifts

Approved refunds are issued to the original payment method used to place the order.

If an item was purchased as a gift, the original purchaser may need to contact us to complete the return or refund process.

International Customers

International customers are responsible for return-shipping costs unless the product arrived damaged, defective, or incorrect.

Customs duties, VAT, brokerage fees, and other import charges are generally non-refundable by Shimmer Me.xo.

Nothing in this policy is intended to limit any mandatory consumer rights available under applicable local law.

Contact Us

For questions about returns, refunds, exchanges, or damaged products, contact:

Shimmer Me.xo
Email: hello@shimmermexo.com

Please include your order number when contacting us about an existing purchase.

Last updated: June 24, 2026